Job Description
Join our award-winning customer experience team in the heart of Dallas! We're seeking passionate Call Center Agents to deliver exceptional service to Fortune 500 clients. Enjoy comprehensive benefits, career advancement opportunities, and a collaborative work environment. Direct hire position with competitive compensation and growth potential.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems (Salesforce/Zendesk)
- Document interactions accurately in compliance protocols
- Collaborate with team to improve service quality metrics
- Participate in ongoing training and development programs
- Maintain 95%+ customer satisfaction scores
Qualifications
- 1+ years customer service/call center experience
- Excellent verbal/written communication skills
- Ability to type 40+ WPM with 98% accuracy
- Proficiency with Windows OS and multitasking
- High school diploma or equivalent required
- Spanish bilingual preferred
- Flexible availability (including evenings/weekends)