Job Description
Join Detroit's premier tech support team as a High-Paying Call Center Agent and transform your customer service career! We're seeking motivated professionals to deliver exceptional experiences while earning industry-leading compensation. Enjoy comprehensive benefits, flexible scheduling, and clear advancement paths in our state-of-the-art downtown facility.
Our agents average $65,000+ annually through base pay, performance bonuses, and quarterly incentives. No cold calls – you'll handle inbound technical inquiries from our Fortune 500 clients. Receive paid training, health insurance, and 401(k) matching on day one.
Responsibilities
- Resolve complex technical issues via phone, chat, and email for enterprise clients
- Document interactions in Salesforce while maintaining 95%+ accuracy
- Exceed monthly performance metrics (CSAT, AHT, FCR)
- Collaborate with Tier-2 engineers for escalated technical challenges
- Mentor new agents during onboarding periods
- Participate in quarterly process improvement workshops
- Uphold strict HIPAA/GDPR compliance standards
Qualifications
- 3+ years experience in high-volume technical support environments
- Proficiency with CRM platforms (Salesforce preferred)
- Industry certifications (CompTIA A+/Network+ or equivalent)
- Minimum 95 WPM typing speed and 99% accuracy
- Proven ability to handle 50+ daily interactions
- Fluent English with exceptional communication skills
- Available for rotating weekend shifts (1 weekend per month)
- US citizenship or valid work authorization required