Job Description
Join our award-winning customer support team as a Trainee! We're seeking motivated individuals to launch their careers in tech with comprehensive training and growth opportunities. At TechSolutions, we invest in our people – you'll gain hands-on experience with cutting-edge products while developing exceptional communication and problem-solving skills. Enjoy competitive benefits, mentorship from industry experts, and a collaborative work environment in the heart of Dallas.
Responsibilities
- Master product knowledge through immersive training programs
- Resolve customer inquiries via phone, email, and chat support
- Document cases accurately in CRM systems
- Collaborate with senior agents to resolve complex issues
- Identify process improvement opportunities
- Meet key performance metrics (CSAT, resolution time)
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent verbal and written communication skills
- Basic computer proficiency and typing ability
- Customer service mindset with empathy
- Ability to work flexible hours including weekends
- No prior experience required – training provided