Job Description
Join Albuquerque's premier customer service team as a Call Center Agent! We're seeking dynamic professionals to deliver exceptional support experiences while building rewarding careers in a collaborative, growth-oriented environment. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in our state-of-the-art downtown facility.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members on complex cases
- Participate in ongoing training programs
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexible schedule availability (evenings/weekends)