Job Description
Launch your career in customer service with our comprehensive training program! Apex Support Solutions is seeking motivated Customer Support Trainees in Fort Wayne, IN. We provide all necessary equipment including laptops, headsets, and software—no upfront costs to you. Join our award-winning team and develop skills in technical troubleshooting, client communication, and CRM systems while supporting Fortune 500 clients. Enjoy competitive pay, benefits, and clear pathways to advancement.
Responsibilities
- Master company products/services through structured training modules
- Provide exceptional phone, email, and chat support to diverse clients
- Document interactions and resolve tickets using Salesforce/Zendesk
- Collaborate with senior agents to resolve complex issues
- Meet performance metrics for response time and resolution rates
- Participate in weekly skill-building workshops
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or technical support experience
- Strong verbal/written communication skills
- Basic computer proficiency with willingness to learn new software
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Reliable high-speed internet access (home office setup supported)
- Must pass background check and drug screening