Job Description
Join Washington's premier remote-first customer service team! Capital Connect Solutions is seeking passionate Call Center Agents to deliver exceptional support from anywhere in the DC metro area. Enjoy competitive pay, flexible scheduling, and career growth opportunities while serving our diverse client base. No commute required - just your dedication to excellence and a reliable home office setup.
Why Apply?
• Remote work with optional quarterly team meetups in DC
• Comprehensive health benefits and 401(k) matching
• Paid training and advancement paths to Team Lead roles
• Performance-based bonuses and recognition programs
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM software and knowledge bases
- Document interactions accurately in Salesforce and Zendesk systems
- Collaborate with cross-functional teams for complex issue resolution
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in ongoing training and process improvement initiatives
Qualifications
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms
- High-speed home internet and quiet workspace
- Ability to work independently while maintaining team alignment
- Flexibility to cover evening/weekend shifts (4 days/week)
- Bilingual (Spanish) candidates preferred