Job Description
Join our award-winning customer service team in Saint Paul, MN! We're seeking energetic Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a modern, supportive environment.
What We Offer:
- Health, dental, and vision insurance
- 401(k) with company match
- Paid training and certifications
- Tuition reimbursement program
- Flexible scheduling options
Ready to grow your career with us? Apply today to start your journey with a company that values your success!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve processes
- Participate in ongoing training programs
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college preferred)
- 6 months+ customer service/call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software (Salesforce, Zendesk)
- Type 30+ WPM with high accuracy
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with resilience under pressure