Job Description
Join our award-winning team as a Call Center Agent in sunny Tampa, FL! No prior experience is needed – we provide comprehensive training to launch your career in customer service. At ConnectFirst Solutions, we foster a supportive environment where your growth is our priority. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our expanding organization.
What We Offer:
- Comprehensive paid training program
- Health, dental, and vision benefits (full-time)
- Paid time off and company holidays
- Performance-based bonuses
- Modern, collaborative workspace in downtown Tampa
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics including call quality and resolution times
- Participate in ongoing coaching and training sessions
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal communication skills
- Strong problem-solving abilities
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Positive attitude and willingness to learn
- Must be available for flexible scheduling (including weekends)