Job Description
Join our award-winning customer support team in sunny San Diego! We're seeking dynamic individuals to deliver exceptional service while enjoying competitive pay, comprehensive benefits, and a vibrant workplace culture. Perfect for career growth and work-life balance in America's Finest City.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems like Salesforce
- Document interactions accurately in compliance protocols
- Meet/exceed performance metrics for call quality and efficiency
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- 6 months+ customer service experience
- Strong verbal/written communication skills
- Ability to navigate multiple software systems
- Resilience under pressure during peak call volumes
- Flexibility to work rotating schedules
- Valid California ID