Job Description
Join our award-winning customer service team in Philadelphia! CustomerFirst Solutions is seeking enthusiastic Part-Time Call Center Agents to deliver exceptional experiences to our clients. This flexible opportunity offers competitive pay, comprehensive training, and a supportive environment perfect for students or career changers. Be the voice of our brand while developing valuable communication and problem-solving skills.
What We Offer:
- Competitive hourly wage ($16-$22)
- Flexible scheduling (evenings/weekends available)
- Free parking and SEPTA pass reimbursement
- Performance-based bonuses
- Clear career advancement path
Responsibilities
- Handle 30-50 inbound/outbound calls daily with professionalism
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems
- Meet/exceed quality metrics (CSAT, AHT, FCR)
- Collaborate with team leads on complex escalations
- Participate in weekly coaching sessions
- Adhere to PCI compliance protocols
Qualifications
- High school diploma or equivalent (required)
- 1+ years customer service experience preferred
- Exceptional verbal communication skills
- Ability to navigate multiple software systems
- Strong problem-solving and empathy abilities
- Available for 20-30 hours/week
- Typing speed of 40+ WPM
- Must pass background check/drug screening