Job Description
Join our award-winning customer service team in Lubbock with flexible scheduling options! We're seeking empathetic and tech-savvy individuals to provide exceptional support to our diverse client base. Enjoy competitive pay, comprehensive training, and a supportive environment that values work-life balance. Perfect for students, parents, or professionals seeking adaptable hours without compromising career growth.
Why Work With Us?
- Flexible day/evening/weekend shifts
- Weekly performance bonuses
- Health benefits (20+ hours/week)
- Free parking and transit stipend
- Advancement opportunities to team lead
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions in CRM systems accurately
- Meet/exceed monthly performance metrics
- Collaborate with team members for complex issue resolution
- Participate in ongoing training programs
- Maintain 95% call quality adherence
Qualifications
- High school diploma or equivalent (GED)
- 6+ months customer service experience preferred
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environment
- Proficient with Windows and CRM software
- Reliable high-speed internet connection
- Flexible availability including evenings/weekends
- Background check and drug screen required