Job Description
Join our award-winning customer service team in Pittsburgh and make an immediate impact! We're seeking passionate Call Center Agents to deliver exceptional support experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment.
Our state-of-the-art downtown facility offers modern amenities, flexible scheduling options, and a supportive culture where your voice matters. We invest in your success through paid training, performance bonuses, and advancement pathways to team leadership roles.
Responsibilities
- Handle 50-80 inbound/outbound calls daily with empathy and professionalism
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions accurately in Salesforce and maintain call quality metrics
- Collaborate with support teams to resolve complex escalations
- Meet/exceed productivity targets while maintaining 95% customer satisfaction
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center environment
- Type 40+ WPM with strong computer navigation skills
- Exceptional verbal communication and active listening abilities
- Ability to work flexible shifts including evenings/weekends
- Proficiency with Zendesk/Salesforce or similar platforms
- Positive attitude under pressure with problem-solving mindset