Job Description
Join Nebraska Solutions Group as a Customer Service Representative and become the voice of excellence in Lincoln's thriving business community! We're seeking passionate individuals to deliver exceptional service while enjoying competitive pay, comprehensive benefits, and career growth opportunities. Our modern call center environment fosters teamwork and professional development, making this the perfect launchpad for your customer service career.
Why Choose Us?
- Industry-leading training program
- Health/dental/vision insurance
- Tuition reimbursement
- Performance-based bonuses
- Flexible scheduling options
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve processes
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office suite
- Ability to multitask in fast-paced environment
- Positive attitude with problem-solving mindset
- Available to work evenings/weekends as needed