Job Description
Join our award-winning customer service team at CustomerFirst Solutions Inc. and become the voice of excellence in San Diego's thriving business landscape. We're urgently seeking motivated Call Center Agents to deliver exceptional support experiences while advancing your career in a dynamic, growth-oriented environment. Enjoy comprehensive training, flexible scheduling options, and competitive benefits including health insurance, paid time off, and performance bonuses. Our state-of-the-art downtown facility offers modern amenities and a collaborative culture where your contributions are valued and recognized.
Responsibilities
- Handle incoming/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately in customer databases
- Meet/exceed performance metrics (call quality, resolution time, CSAT)
- Collaborate with team members to improve service processes
- Participate in ongoing training and development programs
- Identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced environments
- Professional demeanor with positive attitude
- Must pass background check and drug screening