Job Description
Join our award-winning customer support team as a Trainee! Frontier Communications is seeking motivated individuals in Colorado Springs to launch their careers in customer service. No prior experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, benefits, and a dynamic work environment where your success is our priority. Apply today to start your journey with a leader in telecommunications!
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Resolve technical issues and troubleshoot connectivity problems
- Document interactions accurately in CRM systems
- Collaborate with senior team members to resolve complex cases
- Adhere to company policies and service level agreements
- Continuously improve product knowledge through training modules
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic computer proficiency and typing skills
- Customer service mindset with problem-solving aptitude
- Must pass background check and drug screening
- Availability to work flexible shifts including weekends