Job Description
Join our award-winning customer service team as a Flexible Call Center Agent in Lubbock, TX! We're seeking empathetic professionals with exceptional communication skills to deliver outstanding support to our diverse client base. Enjoy fully flexible scheduling with day, evening, and weekend shifts available to accommodate your lifestyle. Our modern call center environment offers competitive pay, comprehensive training, and career advancement opportunities.
At CustomerConnect Solutions, we value work-life balance and recognize that flexibility drives productivity. You'll handle inbound/outbound calls, resolve inquiries efficiently, and contribute to our 98% customer satisfaction rate. No experience? No problem! We provide paid training and ongoing mentorship to help you succeed.
Responsibilities
- Handle 50-75 daily inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account details
- Document interactions accurately in CRM systems while maintaining data integrity
- Meet/exceed key performance metrics (call quality, resolution time, CSAT)
- Collaborate with team members to resolve complex escalations
- Participate in continuous improvement initiatives and feedback sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software and MS Office Suite
- Ability to type 35+ WPM with 98% accuracy
- Reliable transportation and flexible availability