Job Description
We are urgently hiring a Tech Support Specialist to join our dynamic team in Seattle, WA. If you are looking for a job that starts tomorrow and offers comprehensive on-the-job training, this is the perfect opportunity for you.
As a key member of our support team, you will help clients resolve technical issues, ensuring a seamless experience. No prior experience? No problem. We provide full training to get you up to speed.
Responsibilities
- Provide technical support to customers via phone and email.
- Diagnose and resolve hardware and software issues.
- Assist in the installation and setup of company equipment.
- Document all support interactions and solutions in the ticketing system.
- Collaborate with the engineering team to escalate complex issues.
- Maintain a high level of customer satisfaction and professionalism.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Basic knowledge of Windows and Mac operating systems.
- Strong communication skills and a customer-first mindset.
- Reliable internet connection and home office setup (Remote/Hybrid).
- Ability to learn new software tools quickly.
- Willingness to undergo paid training.