Job Description
Join our dynamic team at InnovateTech Solutions and kickstart your career in IT! We're urgently seeking motivated Entry Level IT Support Specialists to provide exceptional technical assistance to our growing client base in Louisville. This is your chance to gain hands-on experience with cutting-edge technologies while making a real impact.
As an entry-level specialist, you'll work alongside industry experts to deliver seamless IT solutions. We offer comprehensive training, career development opportunities, and a collaborative work environment designed to help you thrive. If you're passionate about technology and eager to learn, apply today!
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex technical problems
- Maintain inventory of IT assets and equipment
- Assist with network monitoring and security protocols
- Deliver user training on new systems and applications
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Customer service orientation with patience and empathy
- CompTIA A+ certification preferred (not required)
- Valid driver's license for occasional on-site visits