Job Description
Join NexusTech Solutions and launch your IT career with our comprehensive paid training program! We're urgently hiring motivated individuals in San Diego, CA, with no prior experience required. As a Tech Support Specialist, you'll receive hands-on training in networking, cybersecurity, and cloud technologies while earning a competitive salary. Our 8-week onboarding program includes mentorship from industry experts, certification prep, and guaranteed employment upon completion. Work in our modern downtown office with flexible schedules, growth opportunities, and full benefits. Perfect for recent graduates or career changers passionate about technology!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for enterprise clients
- Diagnose and resolve hardware/software issues using remote access tools
- Document support tickets and maintain accurate incident logs
- Collaborate with senior engineers on complex troubleshooting
- Participate in daily team huddles and knowledge-sharing sessions
- Complete certification modules during paid training period
- Adhere to ITIL service management best practices
Qualifications
- High school diploma or equivalent (college preferred)
- Zero experience required – we train motivated candidates
- Strong problem-solving and analytical thinking abilities
- Excellent verbal/written communication skills
- Basic computer literacy (Windows OS, internet navigation)
- Ability to work flexible hours including weekends on rotation
- Valid California driver's license (for occasional site visits)
- Pass background check and drug screening