Job Description
Are you looking for an urgent opportunity to launch your career in Information Technology?
We are currently seeking motivated Entry Level Remote Support Specialists to join our growing team in Atlanta, GA. This is a fantastic opportunity for individuals looking to break into the tech industry with no prior experience required. We provide comprehensive training and a clear path for advancement.
As a Remote Support Associate, you will be the first point of contact for our clients, resolving technical issues and ensuring a seamless digital experience. If you are a quick learner with excellent communication skills and a desire to help others, we want to hear from you immediately.
Responsibilities
- Provide Tier 1 Technical Support: Troubleshoot and resolve basic hardware and software issues for remote clients via phone and email.
- Manage Support Tickets: Log and prioritize incoming customer inquiries using our ticketing system (Zendesk/Jira) efficiently.
- Customer Communication: Interact with clients in a professional, patient, and empathetic manner to explain technical solutions.
- System Testing: Assist in testing new software patches and updates to ensure stability and user-friendliness.
- Documentation: Maintain accurate records of customer interactions, issues, and resolutions.
- Remote Collaboration: Work closely with senior IT staff to escalate complex issues and learn best practices.
Qualifications
- No Experience Necessary: We are looking for attitude and aptitude, not just a resume.
- Education: High school diploma or GED required.
- Computer Literacy: Basic understanding of operating systems (Windows/Mac) and web browsers.
- Internet Access: Must have a reliable high-speed internet connection and a dedicated home workspace.
- Communication: Strong verbal and written English skills are essential.
- Availability: Must be available to work full-time hours, including some evenings.