Job Description
Join our dynamic team as an Entry Level Tech Support Specialist and kickstart your career in San Jose's thriving tech hub! We're urgently hiring motivated individuals ready to contribute immediately. Enjoy comprehensive training, competitive benefits, and a collaborative work environment. Perfect for recent graduates or career changers seeking hands-on IT experience in one of America's most innovative cities.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and chat
- Diagnose and resolve hardware/software issues with efficiency
- Document all interactions in our CRM system for quality tracking
- Collaborate with senior engineers on complex problem-solving
- Contribute to knowledge base articles and process improvements
- Participate in cross-departmental projects for professional growth
Qualifications
- High school diploma or equivalent; degree in IT preferred
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and customer service skills
- Ability to learn technical concepts quickly
- Valid driver's license (for occasional on-site visits)
- Pass background check and pre-employment screening
- Must be available to start immediately