Job Description
Launch your tech career with our comprehensive paid training program! No experience required – we provide everything you need to succeed as an IT Support Specialist in San Jose or remotely. Join our dynamic team and gain hands-on experience in network troubleshooting, system administration, and customer support. Our 8-week paid training covers industry certifications, real-world scenarios, and mentorship from senior engineers. Upon completion, transition directly into a full-time role with competitive benefits and growth opportunities. Perfect for career changers, recent graduates, or anyone passionate about technology. Apply today and start building your future in IT!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 technical support via phone, email, and remote access
- Deploy and configure workstations, servers, and network infrastructure
- Create and maintain technical documentation and knowledge base articles
- Collaborate with cross-functional teams to implement IT solutions
- Monitor system performance and proactively address potential issues
- Train end-users on software applications and security protocols
Qualifications
- High school diploma or equivalent (required)
- Basic computer literacy and familiarity with operating systems
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Self-motivated with ability to learn new technologies quickly
- Customer service mindset and patience when troubleshooting
- Willingness to complete paid training program (40 hrs/week)
- Ability to work independently in remote or hybrid settings