Job Description
Are you ready to launch a rewarding career in technology? Apex Innovations is currently seeking enthusiastic and dedicated individuals to join our dynamic support team in Jacksonville, Florida.
We are proud to offer a comprehensive on-site training program designed to take you from entry-level to industry expert. Whether you are looking for your first job or a career change, we provide the tools, mentorship, and environment you need to succeed.
Why Join Our Team?
- Zero Experience Required: We provide full training on-site, no prior technical background needed.
- Career Growth: Clear pathways to senior roles, team leadership, and specialized technical certifications.
- Competitive Pay: Starting at $18/hr with performance-based bonuses.
- Modern Environment: Work in a state-of-the-art facility in downtown Jacksonville.
Don't miss this opportunity to work with a top-tier team and build a future in IT.
Responsibilities
- Assist customers via phone, email, and chat regarding technical issues and product inquiries.
- Participate actively in our structured training curriculum, workshops, and shadowing sessions.
- Resolve complex customer queries by researching solutions and collaborating with senior staff.
- Maintain accurate records of all customer interactions and support tickets in our CRM system.
- Stay updated on new software updates, patches, and company policies to provide accurate information.
- Provide constructive feedback to the training team to help improve our support processes.
Qualifications
- High school diploma or equivalent (GED).
- Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Strong verbal and written communication skills with a focus on customer service.
- A positive attitude and a genuine willingness to learn new technologies quickly.
- Ability to work full-time in a fast-paced, high-volume environment.
- Reliable internet connection and a quiet workspace (required for training modules).