Job Description
Are you looking for an opportunity to start tomorrow with a leading technology firm in Los Angeles? We are currently hiring for our high-growth night shift team. This is an entry-level position perfect for students, recent graduates, or anyone seeking a flexible schedule. Join us in a dynamic environment where your growth is our priority.
We are looking for individuals with a strong desire to learn and a commitment to excellence. You will be the first point of contact for our clients, ensuring seamless operations during our critical evening hours.
Responsibilities
- Monitor and troubleshoot incoming support tickets and technical issues.
- Assist remote users with software configurations and account access.
- Document all technical interactions and resolutions in our CRM system.
- Collaborate with the day-shift team to ensure continuity of service.
- Maintain a positive and professional demeanor with internal and external clients.
- Participate in weekly training sessions to enhance technical knowledge.
Qualifications
- High school diploma or GED equivalent required.
- Basic computer literacy and familiarity with operating systems.
- Reliable high-speed internet connection (required for remote/hybrid roles).
- Strong written and verbal communication skills.
- Ability to work independently during night shifts (5:00 PM - 2:00 AM).
- Willingness to learn new technologies quickly.