Job Description
Launch your tech career with our comprehensive paid training program! Innovate Tech Solutions is seeking motivated Entry-Level Tech Support Specialists in Atlanta, GA. No prior experience required – we invest in your growth through hands-on training and mentorship.
What We Offer:
- Full-time position with competitive benefits
- 6-week paid technical training program
- Career advancement opportunities
- Modern, collaborative work environment
- Industry-recognized certifications upon completion
Responsibilities
- Provide technical support to clients via phone, email, and chat
- Troubleshoot hardware, software, and network issuesDocument customer interactions and maintain detailed records
- Collaborate with senior technicians to resolve complex problems
- Conduct remote diagnostics and system configurations
- Stay updated on emerging technologies and best practices
- Train users on new software and system updates
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet proficiency
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Willingness to work flexible hours including weekends
- Must pass background check and drug screening
- Authorized to work in the United States