Job Description
Are you looking for a career path with growth potential? Apex Data Systems is hiring a dedicated Technical Support Specialist for our Night Shift team in Columbus, Ohio. We provide a comprehensive training program for all new hires, so no prior technical experience is necessary.
Join a dynamic team where your contributions matter. We pride ourselves on offering competitive pay, flexible schedules, and a supportive work environment that helps you succeed from day one.
Why Join Us?
- Full Training Provided: We invest in you with structured on-the-job training.
- Night Shift Premium: Earn extra for working during off-peak hours.
- Career Growth: Opportunities for advancement within our tech support division.
- Modern Facility: Located in the heart of Columbus with state-of-the-art amenities.
Responsibilities
- Provide technical support to clients via phone, email, and live chat during the night shift.
- Diagnose and resolve hardware and software issues efficiently.
- Document all customer interactions and technical resolutions in our CRM system.
- Collaborate with the day-shift team to ensure seamless issue resolution.
- Stay updated on product knowledge and new software updates through continuous learning.
- Maintain a high level of customer satisfaction while adhering to company protocols.
Qualifications
- High school diploma or GED required.
- Basic computer literacy and familiarity with Windows and Office Suite.
- Strong verbal and written communication skills.
- Ability to work independently and stay focused during night hours.
- Willingness to learn new technologies and processes quickly.
- Reliable transportation is a must.