Job Description
Join our award-winning customer service team in Indianapolis and earn a $2,500 sign-on bonus! We're seeking passionate Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a modern, supportive environment. No experience required – we provide paid training and ongoing development!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries, complaints, and technical issues using CRM tools
- Meet/exceed performance metrics (call quality, resolution time, CSAT)
- Document interactions accurately in Salesforce and internal systems
- Collaborate with team leads to improve service processes
- Adhere to compliance protocols (HIPAA, PCI-DSS)
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and active listening skills
- Type 35+ WPM with basic computer proficiency
- Ability to multitask in fast-paced settings
- Previous customer service experience a plus
- Flexible availability including evenings/weekends