Job Description
Are you looking for a career with growth potential and a comprehensive training program? Apex Tech Solutions is currently hiring Technical Support Specialists for our high-impact Night Shift team in New York City. We offer a competitive starting salary, full benefits, and a clear path to advancement.
In this role, you will act as the first line of defense for our enterprise clients, troubleshooting hardware and software issues while receiving expert mentorship from our senior engineering team. No prior experience is required—just bring your dedication and willingness to learn.
Responsibilities
- Troubleshoot and Resolve: Diagnose and resolve complex technical issues for clients via phone, chat, and email during night hours.
- Customer Assistance: Guide customers through software installations and setup processes with patience and clarity.
- System Maintenance: Monitor ticket queues and ensure timely resolution of all incoming support requests.
- Documentation: Maintain accurate, detailed logs of technical interactions and resolutions.
- Collaboration: Work closely with senior engineers to escalate unresolved issues and refine standard operating procedures.
- Feedback Loop: Provide constructive feedback to management regarding common user issues and system pain points.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree or technical certification is a plus.
- Communication: Exceptional verbal and written communication skills with a focus on clarity and professionalism.
- Availability: Must be available to work the Night Shift (varies between 10:00 PM and 7:00 AM).
- Technical Basics: Basic computer literacy and a strong willingness to learn new software systems.
- Problem Solving: Strong analytical thinking skills with the ability to remain calm under pressure.
- Reliability: A proven track record of punctuality and professional integrity.