Job Description
Join Peak Performance Solutions, Colorado Springs' premier customer experience provider, as a Senior Call Center Agent! We're seeking passionate communicators to deliver exceptional service while advancing their careers in a supportive, growth-oriented environment. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in one of Colorado's most vibrant cities.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve complex customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics including CSAT scores and resolution rates
- Collaborate with cross-functional teams to improve service workflows
- Maintain detailed documentation of customer interactions and resolutions
- Act as mentor for junior agents during peak periods
Qualifications
- 2+ years of call center or customer service experience
- Proven ability to de-escalate challenging situations
- Proficiency with Salesforce or similar CRM platforms
- Strong typing skills (40+ WPM) and multitasking ability
- High school diploma or equivalent; college degree preferred
- Flexible availability including evenings and weekends