Job Description
Join Washington, DC's premier customer service team! Capital Connect Solutions seeks motivated Senior Call Center Agents to deliver exceptional client experiences in our downtown headquarters. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in one of the nation's most vibrant cities.
Responsibilities
- Handle high-volume inbound/outbound calls for Fortune 500 clients
- Resolve complex customer inquiries with empathy and efficiency
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Document interactions in Salesforce CRM with 99% accuracy
- Collaborate with tech teams to resolve system issues
- Mentor junior agents on best practices
Qualifications
- 3+ years in high-volume B2B call center environment
- Proven track record exceeding quality metrics
- Advanced CRM proficiency (Salesforce preferred)
- Exceptional written/verbal communication skills
- Ability to multitask in fast-paced setting
- Experience handling sensitive client escalations
- Professional demeanor under pressure