Job Description
Join our award-winning support team and launch your career in customer service! Nexus Solutions Group is seeking enthusiastic Customer Support Trainees to provide exceptional assistance to our clients. This hands-on training program equips you with industry-leading skills in communication, problem-solving, and technical troubleshooting. Enjoy a collaborative environment with growth opportunities and performance-based incentives. No prior experience required – we invest in your success through comprehensive onboarding and mentorship.
Why Nexus Solutions Group?
- Start tomorrow with our rapid onboarding process
- Competitive hourly wages + quarterly bonuses
- Health/dental benefits and paid time off
- Clear career advancement path to senior roles
- Modern downtown St. Petersburg workspace
Responsibilities
- Deliver empathetic and efficient support via phone, email, and chat
- Document interactions in CRM systems with precision
- Resolve technical issues using knowledge base resources
- Collaborate with senior agents on complex cases
- Meet/exceed quality and efficiency metrics
- Participate in daily training sessions and role-plays
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal and written communication skills
- Ability to thrive in fast-paced environments
- Basic computer proficiency (typing 35+ WPM)
- Strong problem-solving and critical thinking
- Positive attitude with customer-first mindset
- Reliability and punctuality essential
- Must pass background check and drug screening