Job Description
Join Coastal Communications Group, a premium customer solutions provider offering industry-leading compensation for top-tier talent. We're seeking dynamic Call Center Agents in Corpus Christi to deliver exceptional customer experiences while earning one of the highest hourly rates in Texas. Enjoy comprehensive benefits, career advancement opportunities, and a supportive team environment.
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve complex inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics including CSAT, AHT, and FCR
- Document interactions accurately in Salesforce and maintain data integrity
- Collaborate with cross-functional teams to improve service quality
- Participate in ongoing training to master product knowledge
Qualifications
- 2+ years of high-volume call center experience
- Proven track record of exceeding performance targets
- Expertise in Salesforce, Zendesk, or similar CRM platforms
- Exceptional verbal/written communication skills
- Ability to thrive in fast-paced, metrics-driven environments
- Spanish bilingual proficiency strongly preferred
- Associates degree or equivalent technical certification