Job Description
Join our award-winning call center team in Tulsa and launch your career in customer service excellence! We're seeking dynamic individuals to represent top-tier brands and deliver exceptional client experiences. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture that values growth and recognition. Immediate openings available – apply today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve service quality
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Exceptional communication and active listening skills
- Proficient in typing (35+ WPM) and multitasking
- Strong problem-solving and conflict resolution abilities
- Availability for flexible shifts (including weekends)
- Basic technical troubleshooting knowledge