Job Description
Join our award-winning customer experience team at Global Connect Solutions in the heart of downtown Chicago! We're seeking passionate individuals to deliver exceptional service as Senior Call Center Agents. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture where your contributions are valued. This direct-hire role offers stability, growth opportunities, and the chance to make a real impact in our clients' businesses.
What You'll Love:
- Modern, collaborative workspace in Chicago's Loop
- Comprehensive health/dental/vision benefits
- Tuition reimbursement and career advancement programs
- Performance-based bonuses and recognition
Responsibilities
- Handle 50-60 inbound/outbound calls daily with 95% quality assurance rating
- Resolve customer inquiries regarding billing, technical support, and account management
- Utilize CRM systems (Salesforce) to document interactions and maintain accurate records
- Collaborate with technical teams to resolve complex issues within SLA timelines
- Contribute to process improvement initiatives through monthly team meetings
- Maintain 98% attendance and punctuality standards
- Upsell products/services during customer interactions
Qualifications
- 2+ years of call center or customer service experience
- Proficiency in CRM platforms and Microsoft Office Suite
- Exceptional communication skills with clear, professional phone etiquette
- Ability to multitask in fast-paced environment with 50+ daily calls
- Strong problem-solving skills with conflict resolution expertise
- High school diploma or equivalent; associate's degree preferred
- Must be authorized to work in the United States
- Spanish bilingual candidates strongly encouraged to apply