Job Description
Join our award-winning remote-friendly call center team in Durham, NC! We're seeking passionate Customer Service Agents to deliver exceptional support experiences while enjoying the flexibility of remote work. With competitive pay, comprehensive benefits, and career advancement opportunities, this is your chance to thrive in a dynamic environment. No commute required!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, resolution)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Exceptional verbal/written communication skills
- Proficient with Windows OS and CRM software
- Reliable high-speed internet connection
- Ability to work independently in a remote setting
- Flexible schedule availability (including evenings/weekends)