Job Description
Join our award-winning customer support team in the heart of San Francisco! We're seeking dynamic Call Center Agents to deliver exceptional service to our tech-savvy clientele. This immediate hire opportunity offers competitive pay, comprehensive benefits, and clear career advancement pathways in a modern downtown workspace.
What We Offer:
- Starting salary of $22-$28/hour + performance bonuses
- Comprehensive health/dental/vision insurance
- 401(k) with company matching
- Paid training and certification programs
- Flexible scheduling options
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using CRM systems (Salesforce, Zendesk)
- Document interactions and maintain accurate case records
- Meet/exceed KPIs for call quality and resolution times
- Collaborate with tech teams to escalate complex issues
- Contribute to process improvement initiatives
- Maintain strict confidentiality of customer data
Qualifications
- 1+ years customer service experience
- Proficient in Windows/Mac OS and CRM software
- Exceptional verbal/written communication skills
- Type 40+ WPM with high accuracy
- Ability to multitask in fast-paced environments
- Problem-solving mindset with empathy
- Flexible availability including weekends
- High school diploma or equivalent required