Job Description
Join AustinConnect Solutions and kickstart your career with an exclusive $2,500 sign-on bonus! We're seeking passionate Call Center Agents to deliver exceptional customer experiences in Austin's thriving tech hub. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. Apply today and transform your professional journey!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with support teams for complex issue resolution
- Participate in ongoing training for product/process updates
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication skills
- Strong problem-solving abilities
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Type 35+ WPM with high accuracy
- Ability to work flexible shifts (evenings/weekends as needed)