Job Description
Join TechConnect Solutions' dynamic team as a Part-Time Call Center Agent in the heart of San Jose! We're seeking empathetic professionals to deliver exceptional customer experiences while supporting our innovative tech clients. Enjoy flexible scheduling, competitive compensation, and a supportive environment where your communication skills shine. This role offers growth opportunities and the chance to make a meaningful impact in the tech industry.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve technical support issues for enterprise clients
- Maintain detailed records of customer interactions in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics for call quality and resolution times
- Participate in ongoing product training to stay current on tech solutions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to troubleshoot basic technical issues
- Proficiency with CRM software and Microsoft Office Suite
- Flexibility to work evenings/weekends (20-25 hours/week)
- Positive attitude and resilience in fast-paced environments