Job Description
Join our award-winning customer support team and start your new career tomorrow! ConnectFirst Solutions is seeking motivated Call Center Agents to deliver exceptional service to Fortune 500 clients in Santa Ana, CA. Enjoy comprehensive training, flexible scheduling options, and a dynamic team environment where your contributions are celebrated. We offer competitive compensation, health benefits, and opportunities for career advancement within 6 months.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and process orders efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team leads to improve processes
- Participate in ongoing training programs
- Uphold company standards for quality assurance
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience preferred
- Excellent communication and problem-solving skills
- Ability to navigate multiple software systems simultaneously
- Strong typing speed (40+ WPM) and computer proficiency
- Flexible availability including weekends/holidays
- Positive attitude and resilience in high-volume environments
- Bilingual (English/Spanish) candidates highly encouraged