Job Description
Join our award-winning customer service team in Philadelphia with comprehensive paid training designed to launch your career! ConnectSolutions Inc. is seeking motivated individuals with no prior experience to become Call Center Agents. We provide all necessary training, tools, and ongoing support to ensure your success. Enjoy competitive compensation, flexible scheduling options, and a dynamic work environment where your growth is prioritized.
As a valued team member, you'll handle inbound/outbound calls, resolve customer inquiries with empathy, and contribute to our 98% customer satisfaction rate. Our 6-week paid training program covers product knowledge, communication techniques, and CRM systems. Full benefits package included after 90 days!
Responsibilities
- Handle 50-75 daily customer calls with professionalism and efficiency
- Resolve billing, technical, and account inquiries using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Meet/exceed performance metrics including CSAT scores and handle times
- Collaborate with support teams to resolve complex customer issues
- Participate in weekly coaching sessions and skill development workshops
- Uphold company policies and confidentiality standards
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- No prior experience required – we provide comprehensive training
- Strong verbal communication and active listening skills
- Proficient in typing (35+ WPM) and basic computer navigation
- Ability to multitask in a fast-paced environment
- Problem-solving mindset with attention to detail
- Reliable transportation to our downtown Philadelphia office
- Flexibility to work evenings/weekends during peak seasons