Job Description
Join our award-winning customer service team in Indianapolis! We're seeking motivated Call Center Agents to deliver exceptional support experiences. As a valued team member, you'll receive all equipment provided – including headsets, ergonomic chairs, and dual monitors – ensuring peak comfort and productivity. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment focused on growth and recognition.
Why Choose Us? Our state-of-the-art facility offers modern amenities, flexible scheduling options, and career advancement pathways. We invest in our people through ongoing training programs and performance incentives.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing using CRM software
- Maintain detailed customer interaction records in Salesforce
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with technical support teams for complex issue escalation
- Participate in weekly coaching sessions and skill development workshops
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Excellent verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in fast-paced environment
- Reliable high-speed internet connection for remote work flexibility
- Must pass background check and drug screening