Job Description
Are you a natural problem solver with a passion for delivering exceptional service? Apex Solutions Group is looking for a dedicated Part-Time Customer Support Trainee to join our growing team in Cincinnati, OH.
In this role, you will be trained to become a frontline advocate for our clients. You will learn the ins and outs of our support systems, handle customer inquiries via phone and email, and help resolve issues efficiently.
We offer a comprehensive training program designed to accelerate your career in the customer service industry.
Responsibilities
- Learn and utilize CRM software to manage customer accounts and interactions.
- Assist customers with product inquiries, troubleshooting, and order status updates.
- Document all customer interactions and feedback accurately in our support ticket system.
- Collaborate with senior support staff to resolve complex issues and escalate when necessary.
- Maintain a professional, empathetic, and positive demeanor in all communications.
Qualifications
- High school diploma or equivalent required.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Basic computer proficiency and typing speed (35+ wpm).
- Willingness to learn new technologies and support tools.