Job Description
Join Omaha's premier customer service team and launch your career with competitive pay, comprehensive benefits, and growth opportunities. We're seeking passionate individuals who thrive in fast-paced environments and want to make a real impact. Enjoy a supportive culture, flexible scheduling options, and ongoing training to excel in your role. Apply today and become part of our award-winning team committed to excellence!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call times, CSAT)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- 6 months+ customer service experience preferred
- Strong verbal/written communication skills
- Ability to navigate multiple software systems
- Resilience under pressure and problem-solving aptitude
- Flexibility to work evenings/weekends as needed