Job Description
Are you looking to launch a successful career in technical support? Horizon Tech Support is seeking a motivated Customer Support Trainee to join our dynamic team in Virginia Beach, VA.
We are proud to offer a comprehensive training program and provide all necessary equipment to ensure you can hit the ground running. As a Trainee, you will work closely with senior mentors to resolve customer inquiries and develop your technical skills in a supportive environment.
Why Join Us?
- Equipment Provided: We provide a state-of-the-art laptop, noise-canceling headset, and ergonomic desk setup.
- Career Growth: Clear pathway to Senior Support Specialist and Management roles.
- Flexible Scheduling: Options for various shifts to accommodate your lifestyle.
Take the first step in your tech career today by applying for our Equipment Provided Customer Support Trainee position.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat.
- Troubleshoot hardware and software issues for remote users effectively and efficiently.
- Document all customer interactions, inquiries, and resolutions in the CRM system.
- Collaborate with the technical team to identify recurring issues and propose solutions.
- Participate in daily training sessions to enhance product knowledge and technical proficiency.
- Escalate complex issues to senior staff when necessary.
Qualifications
- High school diploma or equivalent (Associate’s degree or technical certification preferred).
- Strong interpersonal and verbal communication skills with a customer-centric attitude.
- Basic understanding of computer operating systems (Windows/Mac) and internet connectivity.
- Ability to work independently and as part of a collaborative team.
- Willingness to learn new technologies and adapt to changing processes quickly.
- Reliable internet connection is required for remote work.