Job Description
Join DenverTech Solutions' award-winning customer support team and launch your career in tech! We're urgently seeking passionate Customer Support Trainees to deliver exceptional service experiences. Our comprehensive training program will equip you with industry-leading skills in CRM systems, troubleshooting, and client relationship management. Work in our modern downtown Denver office alongside industry experts dedicated to your growth. This is your opportunity to build a solid foundation in customer service while working with cutting-edge technology solutions.
Responsibilities
- Provide responsive support via phone, email, and chat channels
- Master company products through structured training modules
- Document customer interactions accurately in CRM systems
- Collaborate with senior team members to resolve complex issues
- Identify opportunities to improve customer experiences
- Participate in weekly performance feedback sessions
- Adhere to data security and privacy protocols
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and typing skills (30+ WPM)
- Excellent verbal and written communication abilities
- Strong problem-solving mindset and patience
- Ability to work flexible shifts including weekends
- Customer service experience preferred but not required
- Must pass background check and drug screening