Job Description
Jumpstart your career with Carolina Career Launch! We're seeking motivated entry-level professionals for our fully remote Customer Specialist role. No experience needed – we provide comprehensive paid training to build your skills in customer communication, problem-solving, and digital tools. Enjoy flexible remote work while growing with a supportive team committed to your success.
Why Join Us?
- 4-week paid training program ($20/hour during training)
- Full remote work from anywhere in North Carolina
- Clear career advancement path to Team Lead
- Comprehensive benefits package (Day 1 eligibility)
- Monthly performance bonuses
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries using CRM systems and knowledge bases
- Process transactions and update customer records accurately
- Collaborate with team members to resolve complex issues
- Meet/exceed customer satisfaction and productivity targets
- Participate in ongoing skill development sessions
- Document interactions and maintain quality standards
Qualifications
- High school diploma or GED required (college preferred)
- No prior experience necessary – training provided
- Strong written and verbal communication skills
- Reliable home office setup with high-speed internet
- Proficiency with basic computer applications
- Customer-focused mindset and problem-solving aptitude
- Ability to work independently with minimal supervision
- Must reside in North Carolina