Job Description
Join our award-winning team as a Remote Call Center Agent in Dallas! We're seeking dynamic professionals to deliver exceptional customer experiences while enjoying the flexibility of remote work. As a key member of our client support team, you'll handle inbound/outbound calls, resolve inquiries, and drive customer satisfaction in a fast-paced environment. We provide comprehensive training, competitive benefits, and a supportive culture that values your growth.
Why Join Us? Flexible remote schedule, health/dental/vision insurance, 401(k) matching, career advancement opportunities, and monthly performance bonuses. Work from anywhere in the Dallas metro area while connecting with global clients!
Responsibilities
- Handle 50-80 daily calls across inbound/outbound channels for Fortune 500 clients
- Resolve customer inquiries regarding billing, technical support, and service plans
- Document interactions in CRM systems with 100% accuracy and timeliness
- Meet/exceed performance metrics: First Call Resolution (FCR), CSAT, and AHT
- Collaborate with technical teams to resolve complex escalations
- Participate in monthly coaching sessions and continuous improvement initiatives
- Adhere to compliance protocols (HIPAA, PCI-DSS) for sensitive data handling
Qualifications
- 1+ years customer service or call center experience
- Proficient in CRM software (Salesforce/Zendesk) and MS Office Suite
- Excellent communication skills with clear articulation in English/Spanish bilingual a plus
- High-speed home internet connection and quiet workspace
- Ability to work flexible shifts (evenings/weekends as needed)
- Problem-solving mindset with ability to de-escalate tense situations
- High school diploma or equivalent; college degree preferred
- Pass background check and drug screening