Job Description
Join Our Award-Winning Team in Orlando! We're seeking passionate Customer Service Call Center Agents to deliver exceptional experiences to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture in the heart of Orlando. No weekends or holidays! Apply today and start your rewarding career with us.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and accounts
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Excellent verbal communication and active listening skills
- Proficient with Windows OS and CRM software
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible schedule availability (including evenings)