Job Description
Join our award-winning team as a High-Paying Call Center Agent in Detroit, MI! We're seeking dynamic professionals to deliver exceptional customer experiences while earning industry-leading compensation. Enjoy comprehensive benefits, career advancement opportunities, and a supportive, modern work environment. No cold calls – focus on resolving client inquiries with empathy and expertise. Apply today to transform your career!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services with 95%+ satisfaction
- Document interactions accurately in CRM systems
- Meet/exceed monthly performance metrics (AHT, CSAT, FCR)
- Collaborate with cross-functional teams for complex issue resolution
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities through consultative conversations
Qualifications
- Minimum 2 years customer service/call center experience
- Exceptional verbal/written communication skills
- Proficient with CRM software (Salesforce/Zendesk preferred)
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college degree preferred)
- Flexible availability including evenings/weekends
- Valid U.S. work authorization