Job Description
Join our award-winning customer experience team in Dallas! We're seeking passionate Call Center Agents to deliver exceptional service to Fortune 500 clients. Enjoy a modern workspace, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities. Immediate openings available with direct hire status!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to optimize processes
- Participate in ongoing training and development
Qualifications
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficiency with CRM software (Salesforce preferred)
- Ability to work flexible shifts including evenings/weekends
- High school diploma or equivalent
- Positive attitude and resilience under pressure